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Bren7
Participant
October 23, 2017
Question

Photo Edit not opening

  • October 23, 2017
  • 1 reply
  • 354 views

Using Elements 10 and Premier elements 10 i had no issues until recently. When I try to open Photo Edit it looks like its going to open but after some times nothing.

In essence the Photo Edit is not opening when previously it did. This means I can do nothing with my photos.

Could this be an issue of Elements 10 needing updated to a later version?.

How can I contact Adobe help line.

All help appreciated.

Bren

This topic has been closed for replies.

1 reply

A
Adobe Employee
arshla jindal
Adobe Employee
October 24, 2017

Hi Bren,

Please reach out to our support team at : support

You can also check the related post: Photoshop Elements 10 is not Compatible with Windows 10 accoring to Adobe Chat (Amit)

Thanks,

Arshla

B
Bren7Author
Participant
October 24, 2017

Hi Arshia,

I cannot open Chat support as it simply keeps asking the same questions. The related post mentioned is also not contactable.

I need to chat to someone to resolve this issue.

Edit not opening.

The Edit did work previously but the options seem to have changed.

Please advise on Chat solution.

Bren

99jon
99jon
Genius
October 24, 2017

Try trashing the saved prefs while launching the Editor. Hold down the three keys CtrL+Alt+Shift and keep them depressed while right-clicking on the Editor desktop icon and choosing “Open” – or clicking on the Editor from the welcome screen. Release the three keys after two seconds and when you see the prefs dialog click “Yes” to delete the settings.

Cmd+Optn+Shift on Mac OS

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