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Answered

Photo Editor used to work but now won't even open

Forum|Forum|7 years ago
November 1, 2018
4 replies
6485 views

In Photoshop Elements 2019, the Photo Editor was working perfectly but now won't open at all. Any advice would be most appreciated. Thank you.

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Correct answer neeraj chaudhary

Hi ,

If you are using win - Go to Task manager (or Activity monition -for Mac)

Find the executable of Photoshop Elements (if running)

Manually kill it.

Relaunch the application now.

If this does not solve your problem , Share what type of error/message you are getting when you try to launch the application.

Regards,

Neeraj

DLH1

Participant

Installed an update for PhotoShop Elements 2019 for Mac tonight (26 March 2019) and now PSE Editor will not open. Need help. Can open PSE and PSE Organizer but not the Editor.

L

lisar89087080

Participating Frequently

I had to uninstall and reinstall the software, and then it worked fine.

Wasn't what I wanted to do but turned out to be an easy process, took 5

minutes.

Greg_S.

Community Expert

Then try an uninstall/reinstall. When you uninstall, you may be asked whether to keep your settings. (i'm not sure of the exact wording.) You should choose not to keep your settings.

L

lisar89087080

Participating Frequently

I too am having this problem w Photo Editor - it will not launch. I checked Task manager and the program is not running in the background. What else can I try. I bought this program, it should work, right?

Greg_S.

Community Expert

lisar89087080 wrote
I too am having this problem w Photo Editor - it will not launch. I checked Task manager and the program is not running in the background. What else can I try. I bought this program, it should work, right?

Has it ever worked for you, or did it fail after installation?

Have you only just installed it and are you using the Organizer? If so, there is a lot of auto-analysis that is probably taking place in the background for Face Recognition and Auto-Creations. If you turn these off in Preferences (and reboot), does this fix it for you? Have you tried an uninstall/reinstall of the program?

Also, what OS are you using and where did you purchase from? (There have been some issues with buying the app from the Apple store, I believe.)

Added: Sorry, I see you are using Task Manager, so I assume you are on Windows - what version?

L

lisar89087080

Participating Frequently

Yes, Adobe Elements, Photoshop and Organizer have all worked great until

today. Photoshop will not open for me today. The other two programs appear

to work fine. I have rebooted a couple times. I updated my drivers

(Avast), and I have opened task manager to see if it is running (no it is

not). We have Windows PC, and purchased the program online.

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neeraj chaudharyCorrect answer

Adobe Employee

Hi ,

If you are using win - Go to Task manager (or Activity monition -for Mac)

Find the executable of Photoshop Elements (if running)

Manually kill it.

Relaunch the application now.

If this does not solve your problem , Share what type of error/message you are getting when you try to launch the application.

Regards,

Neeraj

graemeh74894027Author

Participant

Thank you Neeraj - I rebooted the computer and got it working, but good to have your advice too. Thanks for responding.

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