Photo editor won't open in Photoshop Elements 2019

Forum|Forum|7 years ago
November 27, 2018
12 replies
17431 views

I just purchased Photoshop Elements 2019. I used it this afternoon but when I try to open the editor it spins and nothing opens. I have tried clicking on the saved file itself but nothing happens there either. I have restarted my computer but this makes no difference.

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Peru Bob

Community Expert

Try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

sabogals8432643

Participant

Bob , can you please tell me more about the graphics driver for the video card. Where do I look? How I do that? Thanks.

Peru Bob

Community Expert

See here:

how+to+find+out+what+my+video+card+is

Once you know the card, you go to the manufacturer's support website (Download Drivers | NVIDIA , for example) and you can find what drivers are available. Some sites will autodetect your card, but that may require allowing them to download an application on your computer. I prefer to do it manually.

sabogals8432643

Participant

I have exactly the same problem. After I Installed Photoshop Elements 2019, I was able to edit a photo. After that I can't open the editor. I can see the photo in the organizer but while I'm trying to open, the computer spin and spin and after a while doesn't open the photo for editing. I have tried everything but nothing works. PLEASE HELP. I'm very frustrated with version 2019.

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