Skip to main content
H
haydns59719978
Participant
December 23, 2018
Question

Photo Shop Elements downloading then breaking

  • December 23, 2018
  • 2 replies
  • 259 views

I have tried to download my 2019 elements on a older laptop and now a brand new 2019 one and both of them have downloaded it and then stopped working. Has this happened to any one else? If so how did you fix it if you ever did. I am getting really frustrated.

    This topic has been closed for replies.

    2 replies

    Medha_Sharma
    Adobe Employee
    Medha_Sharma
    Adobe Employee
    January 3, 2019

    Hello,

    Could you please elaborate what you meant by "both of them have downloaded it and then stopped working"?

    If you receive any error message, please post its screenshot here. This would help us in serving you better.

    Thanks,

    Medha

    hatstead
    hatstead
    Inspiring
    December 24, 2018

      wrote

    I have tried to download my 2019 elements on a older laptop and now a brand new 2019 one and both of them have downloaded it and then stopped working. Has this happened to any one else? If so how did you fix it if you ever did. I am getting really frustrated.

    Suggest that you contact Adobe Customer Support

    Contact Customer Care

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices