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default1n5fxo6zth7w
Participant
March 21, 2021
Answered

Photoholder (blue bounding box) won't move/2021/Mac

  • March 21, 2021
  • 5 replies
  • 2474 views

After the lastest upgrade (3/19/21), the photoholder won't move.  I've had Elements for years and know to uncheck Center Image, etc.  The crossbar and the hand icon both move the image but not the bounding box.  Therefore only the part of the image that remains in the bounding box (photoholder) gets printed.

 

I regularly use this function and so am paralyzed until I find a solution.  

 

Thanks.

    This topic has been closed for replies.
    Correct answer aaron_vijayan17113048

    Hi @default1n5fxo6zth7w , @Jeff Arola ,@ANTON0D44 , @karenc44386995 

     

    I hope you're all doing well. Thank you all for bringing this issue to light. This issue has now been fixed in the latest update to Adobe Photoshop Elements. Please update to the latest version (2021.3), and this issue should not be there anymore. Please let me know if you face issues with updating or any other issues with the print. 

     

    Regards,

    Aaron Vijayan

    5 replies

    A
    Community Manager
    aaron_vijayan17113048Community ManagerCorrect answer
    Community Manager
    September 6, 2021

    Hi @default1n5fxo6zth7w , @Jeff Arola ,@ANTON0D44 , @karenc44386995 

     

    I hope you're all doing well. Thank you all for bringing this issue to light. This issue has now been fixed in the latest update to Adobe Photoshop Elements. Please update to the latest version (2021.3), and this issue should not be there anymore. Please let me know if you face issues with updating or any other issues with the print. 

     

    Regards,

    Aaron Vijayan

      D
      default9v5wsk68ffiy
      Participant
      September 6, 2021

      Thank you very much.

      I appreciate

      Glenn 8675309
      Glenn 8675309
      Legend
      June 5, 2021

      So it does look like llike in older versio nyou could move the blue box.

      Stop wasting so much time on this: just put the image in a powerpoint / google doc, postion it wherever, print it , and move on.

      A
      ANTON0D44
      Participating Frequently
      June 5, 2021

      Thanks for your remarks. I do not agree with you:  in my very old "Photoshop Elements 12" the blue frame moves together with the image, in "Photoshop Elements 2021" the blue frame remains still and only the image within this frame moves. It seems just as if the frame would "swallow" the image. If you do then what I proposed, the frame disappears and you can move the image and print it where you want. If I have seen right, in the very new " Adobe Photoshop" (which I am testing, there is no blue frame and the image can be moved without problems. Thanks for your feedback.

       

      Jeff Arola
      Community Expert
      Jeff ArolaCommunity Expert
      Community Expert
      March 24, 2021

      In the first screenshot, clicking on the image, one can move it around inside the Blue bounding box.

       

       

      In the second screenshot, when the cursor turns to a "Crossbar", one is supossed to be able to move the Blue bounding box and the image inside as well, but in pse 2021 only the image inside the Blue bounding box moves.

       

       

       

      In pse versions prior like pse 2020 using the Croosbar drags both the Blue bounding box and the imge at the same time.

       

       

       

       

      The issue seems to be present on both the windows and mac pse 2021 versions.

        D
        default1n5fxo6zth7wAuthor
        Participant
        March 25, 2021

        Thanks, Jeff.  This shows exactly what's happening.  

        Now we just need a response and a solution!

        Jon

          Jeff Arola
          Community Expert
          Jeff ArolaCommunity Expert
          Community Expert
          March 24, 2021

          See this thread:

           

          https://community.adobe.com/t5/photoshop-elements/can-no-longer-move-image-to-where-i-want-it-on-paper-before-printing-help/td-p/11920047

            A
            Community Manager
            aaron_vijayan17113048Community Manager
            Community Manager
            March 24, 2021

            Thanks Jeff. I see that you're facing the issue as well. Could you share a screenshot here so that I can better undertsand the problem?

             

            Regards,

            Aaron

            D
            default1n5fxo6zth7wAuthor
            Participant
            April 8, 2021

            Aaron,

            Are we going to get a response and solution?

             You just stopped responding after we provided the information you asked for.

            Thanks,

            Jon

             

            A
            Community Manager
            aaron_vijayan17113048Community Manager
            Community Manager
            March 24, 2021

            Hi,

             

            Thank you for reaching out on the Adobe Forums. Could you please share a screenshot of the issue you are facing? A screenshot of the bounding box along with the issue would be helpful. Look forward to your response.

             

            Regards,

            Aaron

            D
            default1n5fxo6zth7wAuthor
            Participant
            March 24, 2021

            Hi Aaron,

             

            I'm not at my computer right now, but the end of the thread in the link Jeff provided describes well what I wrote above.  I don't think a screen shot is needed.  It's simply that, on the printing page, the blue bounding box will not move, via the crossbar or hand cursor.  It stays in the center, even when the vertical and horizontal margines are set.  Doing this moves the image, as does the hand cursor.  But you can only see the part of the image that remains in the box, and this is all that prints.  Just imagine only the top half of a portrait showing in the bounding box.  

             

            If you still need a screen shot, let me know and I will provide it.  But I need a solution as soon as possible.

             

            Thanks,

            Jon

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