Photos from Samsung Galaxy S20 Ultra not viewable in Elements Organizer 2021 - Help

I have a Samsung Galaxy S20 Ultra that I used as my primary camera -- unfortunately none of the photos are viewable in Organizer.  I've tried adding a registry key for maximum image size limit, but it did nothing to help.  I'm a relative novice.  Didn't have any issues with my previous phones and/or cameras -- just this Samsung.  Any help would be appreiated.