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J
Jakub234912964lpj
Participant
March 8, 2022
Question

Photoshop 13.0.1 with lifetime licence.

  • March 8, 2022
  • 2 replies
  • 515 views

Hi. My friend bought couple years ago photoshop with lifetime licence. The Pc with photoshop is still working but we need to replace hard disk because it has a lot of issues. I cant find any information about licence in photoshop. How can we retrive licence, or download again photoshop on new system.

 

Is this working like for example windows. If you need to reinstall your system, you simply reinstall windows, tap your key and finish. 

 

Thank you

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2 replies

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
March 8, 2022

If the old computer is still working, you can sign out of it under the Elements Help menu.  This will avoid the need to contact Adobe to deactivate the license.

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
March 8, 2022

If the hard disk is replaced, it might be seen by Adobe as a new computer.

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
March 8, 2022

If you purchased it from Adobe and registered it, sign in to your Adobe account and you should find the serial number and a download link.

 

You can deactivate the old computer by contacting Adobe Customer Service and only ask to have your activations reset:

(make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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