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M
mharmon777
Participant
September 12, 2017
Question

Photoshop 13.1 update fails

  • September 12, 2017
  • 1 reply
  • 1071 views

I am running Windows 10. I got a pop up in Photoshop Elements 13 that there is a 13.1 update available. So I download and apply the update and reboot.

Afterwards I start Photoshop Elements app. Then a pop up on the screen starts that says the app as experienced a problem and will close.

I then have to reinstall 13.0 to get it working again.

    This topic has been closed for replies.

    1 reply

    A
    Adobe Employee
    arshla jindal
    Adobe Employee
    September 13, 2017

    Hi,

    To fix this issue, follow the procedure outlined below:

    1. Update Adobe Application Manager using these links:
    2. After Adobe Application Manager is updated, launch Adobe Photoshop Elements Editor or Elements Organizer.
    3. Go to Help > Updates, and install the available Adobe Photoshop Elements update.

    Thanks,

    Arshla

    A
    Anonymous
    May 9, 2021

    Is the Windows link still active? I've been unable to fix this problem for months. I can't afford the $50 a month plan and just want to use Photoshop and Premiere Elements until either I or my computer dies.

      D
      dp135
      Participating Frequently
      September 12, 2021

      I had to install PSE 13 for an interim use as I wish to stop the Creative suite and get the new PSE in November. Ran into the issue. My solution today. In app go to Help--> update. Uncheck PSE and just update the aplication manager. Then PSE will update to 13.1.

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