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M
Monica15
Participating Frequently
November 18, 2019
Question

photoshop 19

  • November 18, 2019
  • 2 replies
  • 573 views

I had photoshop elements 8 - I am trying to move to 19.  My back up is not loading to 19 - missing picture, not recognizing the disc drive - Any suggestions?

 

This topic has been closed for replies.

2 replies

A
Community Manager
aaron_vijayan17113048Community Manager
Community Manager
November 18, 2019

Hi Monica,

 

Thanks for reaching out on the Adobe Community. Could you please tell me where have you stored your Elements 8 backup? Is it a CD/DVD or on your hard disk?

 

Regards,

Aaron

M
Monica15Author
Participating Frequently
November 18, 2019

Hi!  The Backup is on DVD.  I am not sure if disc 1 (of 3) is corrupt.  Some of the pictures on it didn't load as thumbnails.  Someone my husband worked with found them on the computer and brought them into photoshop some how.   (they don't have the "offline" icon....)  My bigger concern now is that when I go to "move pictures" or "create backup" - there isn't an option of the disc drive.  Should I try starting over?  If I do (again) how do i delete the catalog?  Or do I need to load it again and then delete?

A
Community Manager
aaron_vijayan17113048Community Manager
Community Manager
November 26, 2019

Hi Monica,

 

Backup on the disc drive is no longer support on Photoshop Elements, startting PSE 2019. However, restore is still supported. 

 

Are you able to see all of your images post restore? Or have some of them failed to be restored?

 

Regards,

Aaron

P
Phinny
Legend
November 18, 2019

Monica would you mind re-phrasing your question and include a little more detail.  With all due respect I'm not exactly sure what you're having trouble with or how to help you.

M
Monica15Author
Participating Frequently
November 18, 2019

Sure - Long story...  I had Photoshop elements 8.  I received Photoshop elements 19.  I loaded it on to my computer and my catalog was imported.  It didn't work well.  I contacted Adobe.  They said it wouldn't work well because I was on Windows 7.  I bought a new computer, loaded Photoshop 19 and inserted my backup discs.  The first time it failed.  The second time it was missing pictures. I have uninstalled and reinstalled it on the new computer.  I have tried deleting the catalog and reinstalling the backup.  I now have all of the pictures as thumbnails (from other's help).  I loaded more pictures.  I tried to back them up.  Photoshop is not recognizing that I have a disc drive to back them up.  I am at a loss as to how to get the new version to work on the new computer.

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