Skip to main content
S
sandrab39213450
Participant
March 7, 2019
Question

Photoshop 2019 doesn't function well with MAC OS 10.14.3

  • March 7, 2019
  • 1 reply
  • 339 views

The beachball just spins and spins.  I've used Photoshop for 12 years, everything was fine until Adobe required a software purchase to Photoshop 19.  I know how Photoshop is supposed to work.  I need a Click & Fix, VERY easy to follow instructions or a refund. 

My operating system is Mohave 14.10.3.  MacBook Pro 2012.   Processor - 2.9 GHz Intel Core i7.  Memory 8 GB 1600 MHz DDR3 - 644.79 GB of disc storage available.

Photoshop 19 order number:  ADB046969482

Thank you

    This topic has been closed for replies.

    1 reply

    99jon
    99jon
    Legend
    March 7, 2019

    Try trashing the prefs which is often necessary after updating Mac OS.

    Quit Elements

    Launch Finder and go to your Username >>Library >> Preferences

    Send the following files/folders to the trash:

    Adobe Photoshop Elements 17 Paths

    Adobe Photoshop Elements 17 Settings

    com.adobe.Elements Organizer.17.plist

    com.adobe.PhotoshopElements.plist

    The library is hidden in recent versions of Mac OS. To get to your user library quickly, from the top menu in Finder, click “Go” whilst holding down the Option (Alt) key and your user Library will appear for you to choose.

    After deleting the above, reboot by clicking the apple logo (top-left) and choosing restart. Then try launching Elements again. Let us know if that improves things.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices