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Nick_Baelz
Known Participant
March 26, 2020
Question

Photoshop 2020 help please

  • March 26, 2020
  • 5 replies
  • 746 views

I purchased Photoshop Elements and Premier Elements 2020 on a disc, uploaded both and used the serial key to activate Elements assuming that would activate both. Some days later I went to use Premier for the first time and it wanted the serial number again. Unfortunately I had thown it away by then.

My account only shows details of my previous Elements 14.

I cannot see any other than to purchase Premier on its own again.

So can I uninstall Premier 2020 independently of Elements 2020 without affecting Elements or the Catalogue?

Thanks

This topic has been closed for replies.

5 replies

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
March 26, 2020

. . . There is no need to uninstall Premiere if you buy a new copy.  You can just use the serial number of your new purchase.

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Nick_BaelzAuthor
Known Participant
March 26, 2020

With all the shops here closed due to the virus I will have to download it from Adobe website. Will that still apply ?

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
March 26, 2020

I believe the download serial number will work with your boxed set installation. 

99jon
99jon
Legend
March 26, 2020

PS you can uninstall PRE without affecting PSE.

99jon
99jon
Legend
March 26, 2020

Not sure Nick there is anything anyone can do in those circumstances. I'm sorry. I always record product keys in a word processing or text document in case of future need or for installing on a different computer.

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Nick_BaelzAuthor
Known Participant
March 26, 2020

So do I but somehow didnt this time

99jon
99jon
Legend
March 26, 2020

The serial numbers are usually inside the box on Windows disk wrapper.

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Nick_BaelzAuthor
Known Participant
March 26, 2020

I did have the numbers when I first activated Elements but have lost them before I tried to activate    Elements Premier

99jon
99jon
Legend
March 26, 2020

Did you purchase from Adobe or from a third party? Serial numbers are individual to each app e.g. commencing 1057 for PSE and commencing 1143 for PRE. 

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Nick_BaelzAuthor
Known Participant
March 26, 2020

I purchased it online from John Lewis whilst I still have the disk and the box there is no sign of the serial numbers anymore

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