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kathyo60630384
Participant
November 17, 2019
Question

Photoshop 2020 printing errors

  • November 17, 2019
  • 4 replies
  • 361 views

I just purchased and installed.    Photoshop Elements 2020 and when I try to send a picture to print I get the following error.  The error is “Could not print xyz.jpg because of a program error”.  I wzs getting the same error on an earlier version of Photoshop.  Anyone have suggestions on what could be causing this.  ** I should also note that I was using Photoshop Elements 14 and had been printing fine but got this same error while using it 2 weeks ago.

 

 

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4 replies

R
Adobe Employee
rupalia98692837
Adobe Employee
November 18, 2019

Hi,

 

Can you please try after resetting the preferences file of Photoshop Elements. For this, follow these steps -
1. In Photoshop Elements, go to Edit -> Preferences -> General
2. Click on 'Reset preferences on next launch' button. See the screen grab attached below.
3. Click on 'Ok' button.
4. Relaunch the application.

 
 
 

 

Please let me know if the issue persists.

 

Thanks,

Rupali

    hatstead
    hatstead
    Inspiring
    November 17, 2019

    1. Check on the web site of the printer's manufacturer to be sure that you have the latest driver

    2. Go to Edit>Preferences>General and reset preferences to default on next launch of the software.

     

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    November 17, 2019

    Moved from the Photoshop to the Photoshop Elements forum.

    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    November 17, 2019

    Photoshop Elements 

    JJMack
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