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EricMS17493142
Known Participant
July 25, 2022
Question

Photoshop and Premiere Elements 2022 both crash after launch (on Windows 10)

  • July 25, 2022
  • 1 reply
  • 652 views

We have purchased both Photoshop Elements and Premiere Elements for some of our users who don't need the full Creative Cloud suite. They were able to install the full versions of Photoshop CC and Premiere Pro CC, but none of them can run the Elements versions (on Windows 10).

 

The apps will launch, the interfaces displays on the screen and then immediately (every time) they get the crash error popup.

 

They have full security rights and so I have no idea what else could be causing this issue. Anybody know of a solution? Our IT group has contacted Adobe but no response.

 

All have various Dell computer models with the current version of Windows 10, updated video drivers, etc. Again, Photoshop CC will function, but Elements will not.

This topic has been closed for replies.

1 reply

VipinGupta
Adobe Employee
VipinGupta
Adobe Employee
July 26, 2022

Hi,

 

Photoshop CC and Premiere Pro CC are different than Elements.

Please download Elements Installer from the below links:

  1.  Photoshop Elements Download link: https://helpx.adobe.com/download-install/kb/photoshop-elements-downloads.html 
  2. Premiere Elements Download link: https://helpx.adobe.com/download-install/kb/premiere-elements-downloads.html

 

Regards,

Vipin

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EricMS17493142Author
Known Participant
July 27, 2022

Vipin:

Like I mentioned in my first post, we already purchased PS Elements and Pr Elements for Windows for many employees and they have installed them. The issue is that the apps will not launch without crashing every time (see my attachments in the first post). 

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