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Participant
February 25, 2021
Question

Photoshop crashing on startup

  • February 25, 2021
  • 1 reply
  • 222 views

been using photoshop for my photography class, after this last update it wont get past the loading preferences part of the load up screen. i have tried restarting it and and downgrading a version, nothing has worked yet. If there is a way i can get this back up and working again that would be great.

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1 reply

Greg_S.
Community Expert
Community Expert
February 25, 2021

What OS and version of Elements are you using?

 See if the solutions in this thread help you.

Participant
February 26, 2021

I was running the latest update, after restarting my laptop it still crashed but finally allowed me to use the last version of photoshop. As for OS im using Windows 10.

The previous version of photoshop works just fine and loads right up, this newest one .22 doesnt get past the loading screen.

Greg_S.
Community Expert
Community Expert
February 26, 2021

Did you try any of the solutions in the thread I linked?