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Participant
December 21, 2018
Question

Photoshop elemements 12

  • December 21, 2018
  • 2 replies
  • 317 views

I purchased this some years ago but only now in Dec 2018 am I attempting to download it.  I cannot find the serial number on any of the boxes so I went online to get it there.  Well, when I entered the redemption code, it was not recognized.  I cannot get any answers anywhere.  Extremely frustrating to get any help at all.  PLEASE someone help me.

Susan  email: <email address removed>

    This topic has been closed for replies.

    2 replies

    John Waller
    Community Expert
    Community Expert
    December 21, 2018

    Try entering your redemption code here to obtain a serial number.

    https://redeem.licenses.adobe.com/

    Participant
    December 21, 2018

    Thank you.  I tried that but I am getting a message that code is invalid

    John Waller
    Community Expert
    Community Expert
    December 21, 2018

    Then you’ll have to go back to whoever sold the software to you and clear it up with them.

    MichelBParis
    Legend
    December 21, 2018

    Please, the forum rules forbid giving your email publicly. No one will answer your question and you'll be flooded with spam. That's to protect you. You can edit your post or a moderator will remove it later.

    For your redemption code, only the vendor of your Elements old version can help.