Photoshop Element 13 Retail Version

Forum|Forum|8 years ago
August 24, 2017
3 replies
281 views

Hi I purchase a retail version of Photoshop Element 13 a year or so ago .... it has been working fine until today ... whenever I open it, it crashes.

Windows seems to think there is a problem with it, close the application each time it opens and tries to find a solution.

I am in desperate need to use the application and I am thinking of restalling it. The only problem is that I did not remember where the key code is as I do not expect crash of the application like this would happen and that I will need to reinstall the program.

I tried to call Adobe for help and they said I will get immediate answers to my problem here.

Please help urgently.

Thanks

Patrick

This topic has been closed for replies.

Peru Bob

Community Expert

Try updating or rolling back your video driver directly from the video card manufacturer's site. as well.

hatstead

Inspiring

The only problem is that I did not remember where the key code is as I do not expect crash of the application like this would happen and that I will need to reinstall the program.

Download Photoshop Elements | 15, 14, 13, 12, 11, 10

You can download from here.

You can retrieve the serial number by logging in to your Adobe account as noted in the tech note, provided that you registered the product.

davescm

Community Expert

Post moved to the Photoshop Elements forum where you are more likely to get help with your issue

Dave

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