Photoshop Element 2018 Parsing Problem

I have never worked in any type of photo editing program and recently downloaded the trial version of Photoshop Element 2018 because I liked the features it offers and wanted to try it out before spending $100. However I keep getting an error stating there is a problem with parsing jpeg data when I attempt to use the open closed eye feature. I have searched for a solution, but have only found other users experiencing the same problem. After attempting to use several other photos and getting the same error the program completely shut down. When looking for support I am directed to this forum. Is this the only way to receive help as a potential buyer and is this what I should expect in the future if I am a paying customer? Is Adobe not addressing the parsing problem? As stated above, I see numerous users experiencing the same issue, but I don't see any solution or any feedback from Adobe. This has me a bit concerned and has me rethinking this purchase.