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A
alaincln
Participant
April 8, 2024
Answered

Photoshop Element message d'erreur au démarrage (suite mise à jour)

  • April 8, 2024
  • 3 replies
  • 446 views

Bonjour,

A démarrage de Photoshop Element 2024 une mise à jour m'a été proposée.

Elle s'est installé automatiquement après la fermeture du logiciel.

Malheureusement, maintenant je ne peux plus démarrer Photoshop Element et j'ai le message d'erreur suivant :

"ippiCanny_32f8u_C1R_L: La procédure spécifiée est introuvable"

J'ai désinstallé, puis réinstallé plusieurs fois Photoshop Element 2024, sans succès (désinstallation la plus complète possible avec Revo Uninstaller + CCleaner).

Comment faire ?

Merci pour votre aide

Alain

This topic has been closed for replies.
Correct answer Greg_S.

See this post from a user who has been given a temporary solution by Adobe.  There is a link to the original release of the program and instruction for not updating it until a further fix has been made by adobe.

3 replies

Greg_S.
Community Expert
Greg_S.Community ExpertCorrect answer
Community Expert
April 10, 2024

See this post from a user who has been given a temporary solution by Adobe.  There is a link to the original release of the program and instruction for not updating it until a further fix has been made by adobe.

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
April 9, 2024

We have had a number of new reports about this since the update.  Until this is clarified, you are right to avoid the update.

Please report back if you hear anything from Adobe Support. 

A
alainclnAuthor
Participant
April 10, 2024

I've just sent an Email to Adobe support.
Now I'm waiting and hoping for an answer...
Alain

-------------------

Je viens d'adresser un Email au support Adobe.
Maintenant j'attends et espère qu'ils m'apporteront une réponse...
Alain

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
April 8, 2024

Do you have an older computer that does not meet the Elements 2024 required specifications?  If so, there have been a number of similar complaints.  I have asked Adobe to look into it or provide further clarification.  In the meantime, I suggest you contact Adobe Support.

A
alainclnAuthor
Participant
April 9, 2024

Thank you Greg for your reply.
Regarding the required specifications, I don't think there's any problem. Indeed, I had initially installed Photoshop Element 2024 without any difficulty.
It's the update made by Adobe that's now causing the problem.
I have Photoshop Element 2024 on another PC and I'm avoiding the proposed update!
It would be great if Adobe could clarify things.
In the meantime I'll try to contact support

------------------------------------

Merci Greg pour cette réponse.
Concernant les spécifications requises, je ne pense pas qu'il y ait de problème. En effet j'avais installé initialement Photoshop Element 2024 sans difficulté.
C'est la mise à jour faite par Adobe qui pose maintenant problème.
J'ai Photoshop Element 2024 sur un autre PC et j'évite de faire la mise à jour proposée !
Ce serait bien qu'Adobe apporte des éclaircissements.
En attendant je vais essayer de contacter le support

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