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franciscoh7203984
Participant
March 7, 2017
Question

Photoshop Elements 10 does not let backup

  • March 7, 2017
  • 1 reply
  • 200 views

Hello, The problem I have is that when making a backup of my catalog is 31% and does not progress, and repair the catalo and optimize but still with the same problem

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1 reply

MichelBParis
Legend
March 7, 2017

franciscoh7203984  wrote

Hello, The problem I have is that when making a backup of my catalog is 31% and does not progress, and repair the catalo and optimize but still with the same problem

That's a relatively common problem (maybe less common in recent versions???). For some reason, the first stage of the conversion scans your image files and if there is a 'problem' file (corrupt or non fully supported, generally a video file but it can also be a format no longer supported in the new version) then the process hangs without warning, always at the same percentage done.

The usual advice is to remove video files from the catalog (you might need to work on a catalog copy, that is a copy of the whole catalog folder) for test purposes. If that works, you may search for a specific video format or specific camera triggering the error.

franciscoh7203984
Participant
March 7, 2017

Thanks then I will try to remove the video files from the catalog.