Photoshop Elements 11

Forum|Forum|8 years ago
August 29, 2017
2 replies
379 views

Hello! I have Photoshop Elements 11 and its stopped opening. It says its still on my laptop, I can double click it to open it. I get the loading spiral and then nothing. I would uninstall and reinstall but I was given my dad's old laptop and he didn't even know he had photoshop elements installed let alone having a code.

Is there a way to find any sort of identifying information?

I've even tried "run as administrator" and a box comes up asking me if I want to allow changes to be made and I click yes and nothing happens.

This topic has been closed for replies.

John Waller

Community Expert

shutterbugalli wrote
Is there a way to find any sort of identifying information?

I assume you're running Windows.

Try running the free Belarc Advisor utility. It'll give you a comprehensive report of exactly what software is installed, including serial numbers. You'll then be in a position to reinstall if necessary.

Products: Belarc Advisor

A

Anwesha Dev Chaudhary

Participating Frequently

Try resetting preferences once.

Press and hold Alt+Control+Shift (Mac: Option+Command+Shift) immediately after Photoshop Elements begins launching. Click Yes to delete the Adobe Photoshop Elements settings file.

Thanks,

Anwesha

S

shutterbugalli5660233Author

Participant

I tried that and nothing happened. I can't even get to the screen where I choose between organizer and editor. I took a video of what happens- I'm sorry it looks so bad, I'm not sure what happened during the upload:

YouTube

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