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July 19, 2017
Question

Photoshop Elements 11 not displaying pull-down menu text

  • July 19, 2017
  • 1 reply
  • 1065 views

I am running Photoshop Elements 11 on a Windows 10 machine. After the most recent Windows update all the pull-down menus have no text under them. For example: when you click on 'Edit'  the window opens but there is no text underneath it. Help!

Windows Version info:

OS Name Microsoft Windows 10 Pro

Version 10.0.15063 Build 15063

Elements Version info:

Adobe Photoshop Elements Version: 11.0 (11.0 (20120830.r.32025)) x32

Operating System: Windows 8 64-bit

Version: 6.2

System architecture: Intel CPU Family:6, Model:10, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2

Physical processor count: 4

Processor speed: 2893 MHz

Built-in memory: 8013 MB

Free memory: 2357 MB

Memory available to Photoshop Elements: 3255 MB

Memory used by Photoshop Elements: 70 %

Image tile size: 128K

Image cache levels: 6

Display: 1

Display Bounds:=  top: 0, left: 0, bottom: 1080, right: 1920

Video Card Number: 1

Video Card: Intel(R) HD Graphics

Driver Version: 10.18.10.4358

Driver Date: 20151221000000.000000-000

Video Card Driver: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32

Video Mode: 1920 x 1080 x 4294967296 colors

Video Card Caption: Intel(R) HD Graphics

Video Card Memory: -1919 MB

Application folder: C:\Program Files (x86)\Adobe\Photoshop Elements 11\

Temporary file path: C:\Users\Derek\AppData\Local\Temp\

Photoshop Elements scratch has async I/O enabled

Scratch volume(s):

  Startup, 451.4G, 63.8G free

Required Plug-ins folder: C:\Program Files (x86)\Adobe\Photoshop Elements 11\Required\

Primary Plug-ins folder: C:\Program Files (x86)\Adobe\Photoshop Elements 11\Plug-Ins\

Additional Plug-ins folder: not set

    This topic has been closed for replies.

    1 reply

    Participating Frequently
    July 19, 2017

    Similar issue being discussed in thread PS Elements 12 Stalling

    Please see if this is helpful.

    Thanks,

    Anwesha

    July 19, 2017

    I saw this before posting and tried the "Ctrl + Alt + Shift" suggestion but it did not solve the problem.

    Participant
    July 20, 2017

    I am using PS Elements 10 and have had this problem after the last 2 Microsoft WIN 10 x64 Updates. My fix is to reinstall PSE and reboot the computer (important).