Photoshop Elements 11 not working

This week my Photoshop Elements 11 stopped working.  When I open the program, the drop down menus ("File, Edit...), drop down with blank columns (containing no words--all of the drop downs are blank!!!).  When I try to click on the black space with no words (where "new" might be) the system crashes giving me the following message:

"Adobe Photoshop Elements 11 has stopped working.  A problem caused the program to stop working correctly.  Windows will close the program and notify you if a solution is available."

I have a laptop that originally had a Windows 7 operating system, and I upgraded it to Windows 10 back in July 2016.

I called Adobe customer support this morning, and was told they can't help me over the phone and directed me to this forum.  They also told me I should just by a new Photoshop Elements.  This is not acceptable to me.  I already purchased my current program, and it was working just fine last week.

Please help me fix this problem.

Thank you in advance.