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Question

Photoshop Elements 11 says "contact retailer" [was Re: Redemption code and Serial Numbers for Photoshop 2018]

Forum|Forum|7 years ago
June 22, 2018
2 replies
780 views

I have Photoshop Elements 11 in the original packaging that I bought a few years ago and just opened. After installing it asked for the serial number, which would be provided after submitting the redemption code. This was in the package and I inputted it but Adobe says "contact retailer". Come on...did I actually buy this package new and unopened or did I buy some gimmick?

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Community Expert

Community Expert

Where was it purchased from?

robh42026431Author

Participant

I bought it from a retailer on ebay. It was new and unopened

Sent from my Samsung Galaxy smartphone.

Community Expert

Community Expert

robh42026431 wrote
I bought it from a retailer on ebay. It was new and unopened

It is likely counterfeit. These days it is very easy to make a package look like it is a genuine sealed factory package.

Here is one example of why not to purchase software on eBay:

Re: I bought adobe elements 11 from ebay - when trying to obatain serial# via entering redemtion code, it came up as inv…

Community Expert

Community Expert

I branched this to a new thread as it was posted in an old thread of a different topic.