Photoshop Elements 12

Forum|Forum|1 year ago
September 7, 2024
1 reply
1182 views

I purchased Photoshop Elements 12 in 2014. I upgraded my laptop in June this year (2024) but was unsuccessful downloading my Elements 12 with my Serial Number. Adobe keeps telling me that the Serial Number is being used by someone else, i.e. me! So I deactivated the listing of my previous laptop computer and then tried to register the Serial Number but it still keeps saying it is being used by someone else. Can anyone offer advice please. Thank you.

Problem or error

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Peru Bob

Community Expert

Did you purchase it directly from Adobe?

Did you register it?

Does it show in your account?

H

Helen358360719gn1Author

Participating Frequently

Hello Peru Bob, thank you for responding. I purchased it from a retailer and registered it. Every time I upgrade my laptop, it has been easy for me to just key in the Serial Number and I can download it but for some reason this time I can't. It doesn't show in my Adobe account.

Peru Bob

Community Expert

If you purchased it from Best Buy, they had some licenses that were time limited and expired.

What retailer was it purchased from?

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