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Participant
Dec 31, 2018 4:25 AM UTC
Answered

PhotoShop Elements 12 after MAC Update

I installed the resent MAC update yesterday and now my Elements 12 is not working.  I can open it but everytime I try to move the window or click on the tool bar is closes. 

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John T Smith
John T SmithCorrect answer
Community Expert
Dec 31, 2018 4:46 AM UTC

Owners of old programs simply have problems with new Mac operating systems... none of which is Adobe's fault... Adobe did not change your old program to make it stop working... Apple changed their operating system and THAT is why your old programs won't work, not because of anything Adobe did... Also... every time Apple issues an update, there is the risk that an old program that HAS been working will STOP working... bottom line, old programs require a matching old operating system

If an existing install is made unusable by a Mac operating system upgrade work through the below steps

-https://www.businessinsider.com/apple-macos-mojave-apps-compability-fix-2018-10

-https://www.macworld.co.uk/how-to/mac-software/open-apps-wont-work-mojave-photoshop-3684425/

-https://helpx.adobe.com/x-productkb/global/install-or-run-applications-new.html

10 replies

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
Dec 31, 2018 4:46 AM UTC

Owners of old programs simply have problems with new Mac operating systems... none of which is Adobe's fault... Adobe did not change your old program to make it stop working... Apple changed their operating system and THAT is why your old programs won't work, not because of anything Adobe did... Also... every time Apple issues an update, there is the risk that an old program that HAS been working will STOP working... bottom line, old programs require a matching old operating system

If an existing install is made unusable by a Mac operating system upgrade work through the below steps

-https://www.businessinsider.com/apple-macos-mojave-apps-compability-fix-2018-10

-https://www.macworld.co.uk/how-to/mac-software/open-apps-wont-work-mojave-photoshop-3684425/

-https://helpx.adobe.com/x-productkb/global/install-or-run-applications-new.html

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Participant
Feb 20, 2019 6:01 AM UTC

yay... your option 1 worked a treat !!!

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Participant
Jun 22, 2023 10:19 AM UTC

Could you kindly let me know what option 1 is? I clicked on all links but it does not lead me to answer for the problem that Elements does not work after a Mac update. Thanks!

 

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