Photoshop elements 12 does not open

I am useing windows 10 on a Dell, when I try to open photoshop elements 12, it only opens part way. (See screenshot below)  

It  just stops as shown above. (Adobe premiere elements 12 opens.)  I have tryed to reinstall.  That doesn't work. I called the helpline and they said to post here and someone will help me.  I hope so.