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manfred tenzer
Participant
June 21, 2017
Question

PhotoShop Elements 12 und WIN10

  • June 21, 2017
  • 4 replies
  • 7718 views

HI Dear,

Seit dem letzten WIN-Update läuft Photoshop Elements 12 nicht mehr. In

den Drop-Down Feldern wird kein Text mehr angezeigt und auch in der

zweiten Zeile fehlt jeglicher Text. Eine Neuinstallation hat keine

Änderung gebracht.

Meine Windows Version ist 1703, Built 15063.413. Virenscanner im System

ist McAfee, Windows Firewall und Avira.

Gibt es eine Lösung?

--

Mit freundlichen Grüßen/Best regards

Manfred Tenzer

Marie-Curie-Str. 63

30974 Wennigsen (52°16'N 09°35'E)

Telf.: 05103/706636

    This topic has been closed for replies.

    4 replies

    A
    alanw69486783
    Participating Frequently
    December 11, 2017

    There is something really weird going on here. I re-installed the fonts as above and my PSE 9 and 12 worked OK for a while, then  after a reboot the problem re-occurred. A bit later, out of the blue, after more reboots, they started worked again, then they stopped working for a few weeks, and now they've started working again OK. All without me doing anything to Adobe. Help!

    B
    bigdaddy034
    Participant
    November 6, 2017

    I am having the same problem.  I deleted updated Win10 to current, copied the missing fonts (didn't over-right the existing fonts) & it worked until reboot.  Deleted the font-cache & worked until reboot.  Any suggestions would be appreciated.

    MichelBParis
    MichelBParis
    Legend
    November 6, 2017

    bigdaddy034  wrote

    I am having the same problem.  I deleted updated Win10 to current, copied the missing fonts (didn't over-right the existing fonts) & it worked until reboot.  Deleted the font-cache & worked until reboot.  Any suggestions would be appreciated.

    There are reports that upgrading Windows 10 Creator Fall update (version 1709) has solved that recurrent problem. I can't tell more because I don't have the problem.

    H
    hez87954577
    Participant
    November 6, 2017

    Ich habe PSE 12 deinstalliert und neu installiert. Nun läuft PSE 12 wieder stabil !

    A
    alanw69486783
    Participating Frequently
    September 12, 2017

    Thanks for the suggestion. I struggled with that but since  a reboot of the laptop both PSE 9 and 11 are working OK again. Had no Windows updates meanwhile. Strange.

    99jon
    99jon
    Legend
    June 21, 2017

    Sometimes McAfee can cause problems with Windows updates which may result in only partial installation. You could try rolling-back w10:

    1. Return to a restore point prior to the last update for w10
    2. Disable McAfee & Avira
    3. Manually update Windows (link below)
    4. Re-Enable McAfee & Avira

    https://support.microsoft.com/en-us/help/4018124/windows-10-update-history

    holgerj61996809
    holgerj61996809
    Participating Frequently
    June 21, 2017

    Hi, I have the same problem since I updated Win10 to the Creators Update (same version-number as mentioned by Manfred Tenzer above). I am using Norton on my system, not McAffee, all other Apps are working fine including LR6, Dreamweaver 5.5, PS CS2 and surprisingly Adobe Premiere Elements 12.

    When starting PSE12 (only the Editor!) the Welcome-Screen is only a very small area, black without any signs, letters etc. When PSE starts the normal window there is no letter, no word to be seen, the buttons on top are empty, only the main menue shows the normal commands in the headline. The pull-down-menues are only a small frame without any letter or word visible. The commands are clickable, but the window that opens has no signs, letters, words. After some time the program shuts down with an error.

    There must be a problem problably with the system font. Was it changed by Microsoft with this update? On the internet I found several persons having the same trouble but no solution.

    My PSE 12 is registered and I want to use it as well as before the Win-Update. Up to now I don't want to change my workflow to other tools. So please help me / us.

    Rgds.

    Holger Jorek, Bremen / Germany

    hatstead
    hatstead
    Inspiring
    June 22, 2017

    Have a look at post #3 in this thread.

    Why does Windows 10 update break Elements 10?

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