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margareth32091207
Participant
July 9, 2019
Question

Photoshop Elements 12 will no longer open

  • July 9, 2019
  • 1 reply
  • 417 views

Photoshop Elements 12 has stopped working - I am using Windows 7.  I searched the forums and googled and tried all the suggested solutions.  Since it will not open at all, I could not delete my Preferences file by using Shift, Cntrl, Alt so I manually deleted the preferences files (after hours of searching for it) by going to c:/users/(my name)/AppData/Adobe/Adobe PSE 12/prefs but unfortunately, it did not solve the problem.

Another suggested solution was to rename the SLStore and SLCache files to OLD which I also tried and this did not solve the problem.

Does anyone have another suggestion that I can try?  Thank you.

    This topic has been closed for replies.

    1 reply

    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    July 9, 2019

    Does the Organizer open?

    M
    margareth32091207Author
    Participant
    July 9, 2019

    Organizer opens but I have to go into the program files and then open it from there.

    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    July 9, 2019

    Have you tried using the exe file to open the Editor?  (I assume that is what you are having problems with.)  Can you open a photo in the Editor from the Organizer?

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