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T
toddf99244715
Participant
March 29, 2022
Question

Photoshop Elements 12 wont activate

  • March 29, 2022
  • 2 replies
  • 717 views

I have an old copy of Elements 12 and have the License Key also. Installed on computer and won't allow me to activate. Makes me login with my Adobe account, Thens sends SMS code to my phone I enter it and it says connect to internet. Computer is connected to internet as I'm making this post from that machine.

This topic has been closed for replies.

2 replies

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
March 31, 2022

See if any of the solutions found in this article work.

hatstead
hatstead
Inspiring
March 30, 2022

Suggest that you call Adobe directly:

Reach us by phone (adobe.com)

T
toddf99244715Author
Participant
March 30, 2022

I was on phone directly with Adobe support and he had me go here and create this post. Hate to say it but Adobe support is terrible and they should be embarrased of  this model of business.

hatstead
hatstead
Inspiring
March 30, 2022

Suggest that you call again and perhaps the functionary that answers will be more accomodating. Explain to the agent that you do not require help with the use of the software, just with activation. Be persistent and request escalation of the call to a supervisor, if necessary.

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