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K
kajl67217730
Participant
January 13, 2020
Question

Photoshop Elements 13

  • January 13, 2020
  • 4 replies
  • 319 views

I boght Elements 13 a few years ago and have been pleased with it. I also have the Elemnts 2019 but sometimes I prefer Elements 13. Suddenly I can't use it anymore. When I try to start it I get a message that myt trial time is over. Trial? I paid for it and I have the right to use it. I consider this as very unethical by Adobe to steal my programme and I want it back!

Kaj Larsson

 

This topic has been closed for replies.

4 replies

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
January 13, 2020

Hi Kaj,

If you someone actually stole your software, we can't help with that. If you are having trouble activating it, we may be able to assist. We are users just like you and are volunteers on this forum.

  • What is your operating system? When did you last update it?
  • Please show a screen shot of your error message.
    John Waller
    Community Expert
    John WallerCommunity Expert
    Community Expert
    January 13, 2020

    Don't think Adobe is interested in stealing anything from you, certainly not Elements 13.

     

    Have you tried re-entering your serial number into Elements 13?

      K
      kajl67217730Author
      Participant
      January 13, 2020

      Entering where? I just get the same message every time I try to ude Elements 13. I will never buy anything from Adobe and I am starting a campaign warning people from buying Adobe products. Thiefs they are! And no customer supoort whatsoever!

      John Waller
      Community Expert
      John WallerCommunity Expert
      Community Expert
      January 13, 2020

      When you launch Elements 13, it is telling you that your trial is over. Fine.

       

      You should then see buttons offering you to buy (ignore that) or enter a serial number.

       

      If you don't see those buttons, please post a screenhot of what you do see.

        Phinny
        Phinny
        Legend
        January 13, 2020

        Kaj, if you truly believe that Adobe stole your program then you should call the police.  Otherwise, calm down, I'm sure someone in here will be able to help you with this.

        jane-e
        Community Expert
        jane-eCommunity Expert
        Community Expert
        January 13, 2020

        Hi
        I’ve moved this post from “Photoshop” to “Photoshop Elements”.
        ~ Jane

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