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Question

Photoshop Elements 13

Forum|Forum|3 years ago
March 5, 2022
3 replies
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I am new to Mac. two weeks ago Adobe upgraded my Windows version of 'Photoshop Elements 13' to Mac version and gave me a new serial number. I installed the software and got a message 'Installation Complete'. When I click 'Launch Now' I am told to sign in, when I try I am told I am not connected to the Internet when I am connected. Elements Organiser will run, the first time it does it gives me a messge 'Adode Sign-In disabled in Elements. Elements Editor will Not. Can anyone help me undisable Sign-In problem. Please.

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Community Expert

Community Expert

If your new Mac machine has the Monterey OS, Elements 13 will probably not work.

Inspiring

Suggest that you contact Adobe re this issue:

Reach us by phone (adobe.com)

I am surpised that Adobe supports this old version of the software, esp. the change in platform.

Participant

Hatstead

Many thanks for your suggestion. I have been in contact with Adobe.com on 4 occasions to no avail.

At this point i have to consider it a lost cause and my only options appear to be the upgrade of machine and software.

Thanks very much to everyone for their assistance.

John

Community Expert

Community Expert

See if this HelpX Article helps you.

Participant

Thank you Greg_S. I have gone down through the article but still no resolution. John