Photoshop Elements 13 Editor suddenly stopped working

Forum|Forum|8 years ago
August 20, 2017
4 replies
2030 views

I use Photoshop Elements 13 and it has suddenly become unusable today. It gets as far as loading itself up before I receive a message saying "Photoshop Elements 13 Editor has stopped working" and I have no idea how to fix it.

This topic has been closed for replies.

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thomasm39854615

Participant

Managed to click "help" & "update" before "elements stopped working box appeared" and this is what the update search yielded:

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charlesd42023945

Participant

I too have been having this problem for about a month. Am running Windows 10 (x64) Home (auto-updated) on a 5-year old all-in-one Dell. I have had to uninstall-reboot-reinstall Photoshop Elements 13 quite a few times after getting the "Photoshop Elements has stopped working" message. Here's what I've found by trial and error. The trouble occurs if I double-click on a .psd file without first launching PE. If I launch PE and then load the .psd file, then no problem. I can double-click a .jpg file with no problem. Those are the only two types of files I routinely use with PE. I'll be the first to admit this makes no sense, but it is very reproducible.

John T Smith

Community Expert

Two ideas that MAY work to install and/or run old programs in Windows 10

-RIGHT click the program icon or EXE and select a compatibility mode in the pop up option window

-or Run as Administrator http://forums.adobe.com/thread/969395 to assign FULL Windows permissions may help... says Encore, but sometimes required for ALL Adobe programs (this is NOT the same as using an Administrator account)

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thomasm39854615

Participant

I've been having the same issue using win 10. Elements 13 loads, then I get an error messsage.

This started several days ago. Still works fine on an older Win 7 computer.

John T Smith

Community Expert

Two ideas that MAY work to install and/or run old programs in Windows 10

-RIGHT click the program icon or EXE and select a compatibility mode in the pop up option window

-or Run as Administrator http://forums.adobe.com/thread/969395 to assign FULL Windows permissions may help... says Encore, but sometimes required for ALL Adobe programs (this is NOT the same as using an Administrator account)

Do not count on Windows to be fully up to date when it comes to device drivers

Go to the vendor site to be sure you have an updated driver for your graphic adapter

•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool

There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

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giangp21356596

Participant

Hi there,

not sure if anyone knowing how to solve this? As i got the same issue as well.

I bought my Dell XPS almost 2 years ago and got the Elements 13 installed by the factory. Now suddenly it has stopped working. Not sure how to fix this?

THanks guys