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E
elx81341174
Participant
January 8, 2018
Question

Photoshop Elements 13 suddenly so slow that it's not usable!

  • January 8, 2018
  • 2 replies
  • 667 views

Hi,

i've been working with Elements 13 since 2015. Everything is fine, until yesterad I open the software, i've got the normal "do u want to backup". I say "no"... or "yes" and it starts (i can see thumbnails of last pictures imported two months ago, and my album list) but i can't do anything else. I can't open the menus!

Once, if achieved to open a menu, after few minutes of waiting and I've disconnected the face recognitiion. I've read on some forums that this can be a problem for performance. But nothing changed!   With more patience, waiting minutes for each click, i've reach the options to "optimize" and "fix" the catalogue, i've also done it. But no changes at all...

I have a very powerful new machine, with 16GB Ram, SSD hard disk, NVIDA GTX1070....   my computer user to run Elements 13 very fast!

Can u help me? Why this has changed so suddenly?  Any one else with the same problem?  Adobe! What can i do to be able to enjoy my investment on your SW??

This topic has been closed for replies.

2 replies

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
January 9, 2018

Also, how much free space is on your hard drive?

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
January 9, 2018

Try resetting the preferences:

Restore default preferences

Preference settings control how Photoshop Elements Editor displays images, cursors, and transparencies, saves files, uses plug‑ins and scratch disks, and so on. If the application exhibits unexpected behavior, the preferences file could be damaged. You can restore all preferences to their defaults.

Note: Deleting the preferences file is an action that cannot be undone.

Do one of the following:

  • Press and hold Alt+Control+Shift (Mac: Option+Command+Shift) immediately after Photoshop Elements begins launching. Click Yes to delete the Adobe Photoshop Elements settings file.
  • Go to Edit > Preferences (Mac: Photoshop Elements > Preferences > General), click the Reset Preferences on next launch button, and then click OK. When you restart Adobe Photoshop Elements, all preferences are reset to default settings.

A new preferences file is created the next time you start Photoshop Elements Editor. For information on a specific preference option, search for the preference name in Help.

from here:

Preference file locations for Photoshop Elements and Premiere Elements

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