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JenV68
JenV68
Participant
June 29, 2022
Answered

Photoshop Elements 13 won't open RAW images off my new camera

  • June 29, 2022
  • 1 reply
  • 234 views

I use photoshop elements 13 and since I have my new camera canon 6d mark ll I can't open RAW images. I installed the latest camera RAW update but still nothing. What can I do?

This topic has been closed for replies.
Correct answer Greg_S.

Your (new??) camera requires ACR 9.2.  Elements 13 only supports ACR 9.0. 

 

You either have to upgrade your version of Elements or else use the free Adobe DNG converter to batch convert your raw files to DNG format which Elements 13 will be able to read.

1 reply

Greg_S.
Community Expert
Greg_S.Community ExpertCorrect answer
Community Expert
June 29, 2022

Your (new??) camera requires ACR 9.2.  Elements 13 only supports ACR 9.0. 

 

You either have to upgrade your version of Elements or else use the free Adobe DNG converter to batch convert your raw files to DNG format which Elements 13 will be able to read.

    JenV68
    JenV68Author
    Participant
    June 30, 2022
    Thanks for your reply, Greg! I downloaded the DNG converter and it works, thanks again!
    (And okay, I bought the camera second hand but it's new to me... :p)
     
     
     
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