Photoshop Elements 14

Forum|Forum|1 year ago
October 17, 2024
3 replies
873 views

I have loaded Photoshop Elements 14 to my current computer. When trying to open the programme I receive a message telling me "Serial number is in use by maximum allowed copputers. You must de activate another computer". Problem is I have uninstalled PE14 on my old computer but I no longer have the old computers. I have also de-activated through my Adobe Account however I still contiune to receive this error message. Can anyone help please?

Correct answer hatstead

Adobe no longer has the capacity to reactivate old versions of the program., and you are unable to deactivate without the old computers. Bottom line, you need to purchase the current version if you wish to continue using PSE. Log on to the Adobe web site, and as a repeat customer they will offer a discount if you purchase from them. Also, shop in the big box stores & Amazon to check prices.

Greg_S.

Community Expert

There are some additional steps you can take to get Elements 14 activated on your computer. See this post by an Adobe Employee.

Z

zsolth47832720Author

Participant

Thank you Greg for your reply. Much appreciated. This is really getting too complicated for me. Adobe really don't want consumers to use old software and make life unnecessarily diffiult for consumers in the hope we keep updateing. I will not be using Adobe products any longer. Plenty of other options available out there.

S

strong_Flair1193

Participant

Agree with the above post.
I bought Elements 14 in 2016 from BestBuy, never installed until January 2025.

I get the message:
This Serial Number 105744217177479448550000 has been revoked by Adobe.
Please contact support for assistance or provide another serial number.

Revoked ? $69.99 wasted.

Help is also a joke --- Clicking "Contact Us / Real help from real people" brings up a virtual assistant.

Z

zsolth47832720Author

Participant

Thank you hatstead for your reply. I did manage to track down the old computer and de activate PE14. However, the version on my current computer still shows the same message and will not allow me to use PE14 on my current computer. Even though it's an old program I did pay for it and it is mine. I'm very annoyed with Adobe for not allowing me to use it.

hatsteadCorrect answer

Inspiring

Adobe no longer has the capacity to reactivate old versions of the program., and you are unable to deactivate without the old computers. Bottom line, you need to purchase the current version if you wish to continue using PSE. Log on to the Adobe web site, and as a repeat customer they will offer a discount if you purchase from them. Also, shop in the big box stores & Amazon to check prices.

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