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janes89834085
Participant
December 29, 2016
Question

photoshop elements 14

  • December 29, 2016
  • 1 reply
  • 299 views

My photoshop elements 14 suddenly stopped working on my Mac.  If I go to Premier elements & try to open the photo editor, it freezes.  The organizer & video editor work fine.

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    1 reply

    99jon
    99jon
    Legend
    December 29, 2016

    Can you launch directly from Finder?

    /Applications/Adobe Photoshop Elements 14/Support Files

    Right-click (control-click) on the editor application inside the support files folder and choose “Open”

    J
    janes89834085Author
    Participant
    December 30, 2016

    no the does not work either. It appears to bounce in the task bar and then disappears

    99jon
    99jon
    Legend
    December 30, 2016

    Try launching the Editor whilst simultaneously holding down the three keys (Cmd+Optn+Shift)

    After two or three seconds release the keys and you should see a pop-up to delete the prefs. Click “Yes” to delete the settings.

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