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R
rayd50667049
Participant
July 7, 2017
Question

Photoshop Elements 14 and Premier Elements 14

  • July 7, 2017
  • 1 reply
  • 217 views

I purchased these products in September 2016 and they have been working happily on my Dell computer including since the operating system as changed to Windows 10 in December 2016. About 1 week ago Windows 10 downloaded the latest updates since when Adobe Elements has refused to open. I get a message on screen which says " Entry point not found - The procedure entry point ent create symbolic linkW could not be located in the dynamic link library" I need to use this programme for regularly editing Rotary Club photographs so in desperation I have had to purchase Elements 15 which is working perfectly. I managed after great difficulty to connect to an agent on chat who informs me that Elements 14 is no longer supported. This means I have had to write off Elements 14 after only 9 months use. Not a good recommendation for Adobe I am afraid. It is impossible to communicate with anyone at Adobe - unless you are about to place an order! Not a good recommendation for Adobe! ?

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    1 reply

    A
    Adobe Employee
    arshla jindal
    Adobe Employee
    July 10, 2017

    Hi Ray,

    Sincere apologies for this inconvenience.

    Please install Microsoft Visual C++ (x64) runtime as mentioned below:

    Download Microsoft Visual C++ 2015 runtime from Microsoft Download Center. Install it by double-clicking the downloaded file - vc_redist.x64.exe (on 64-bit computers) and vc_redist.x86.exe (on 32-bit computers).

    Note: Yours must be 64-bit computer so please use vc_redist.x64.exe

    Please let me know if your issue resolves or not.

    Thanks,

    Arshla

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