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peterb32285225
peterb32285225
Participant
January 18, 2017
Answered

Photoshop Elements 14 - erneute Installierung fehlgeschlagen

  • January 18, 2017
  • 1 reply
  • 349 views

Hallo,

Ich musste Photoshop deinstallieren und versuche nun das Programm wieder zu laden.

Offenbar ist etwas in der Registry oder sonst wo, was die Installation verhindert.

Wenn ich mittels DVD installiere, kommt (nach dem Akzeptieren der Lizenzbedingungen) bereits

ein halbwegs ausgefüllter Reg.-Key. Ich  kann diesen komplettieren und die Installation läuft weiter

bis ca. 60% - danach die Meldung "fehlgeschlagen" mit untenstehender Beschreibung.

Was kann ich tun? Mir gehen die Ideen aus...

Danke für die Hilfe

Peter Beringer

CH-Wallisellen

peter.beringer@bluewin.ch

    This topic has been closed for replies.
    Correct answer 99jon

    I can’t see any errors so the Microsoft repair may work.

    Yes you can use the Adobe download with your disk serial number.

    1 reply

    99jon
    99jon
    Legend
    January 18, 2017

    Go to Windows control panel and try repairing Microsoft Visual C++ Redistributable.

    Errors "Exit Code 6" and "Exit Code 7" installing Adobe CS6, CS5.5, CS5, Premiere Elements, and Photoshop Elements

    After repair or update use the direct download instead of your installation disk.

    Download Photoshop Elements | 15, 14, 13, 12, 11, 10

    peterb32285225
    peterb32285225Author
    Participant
    January 18, 2017

    Thank you for the quick answer.

    As my knowledge in IT issues is not very good please check if I am right saying that there are no fatal errors reported in the

    DLM.log file:

    01/17/17 20:08:44:246 | [INFO] |  |  |  |  |  |  | 6560 | *******************start of Download****************
    01/17/17 20:08:44:246 | [INFO] |  |  |  |  |  |  | 6560 | GDE Version is 9.0.0.5 (BuildVersion: 6.0; BuildDate: Wed Aug 05 2015 03:31:05 )
    01/17/17 20:08:44:262 | [INFO] |  |  |  |  |  |  | 6560 | The file to be downloaded is https://swupmf.adobe.com/webfeed/oobe/aam20/win/updaterfeed.xml
    01/17/17 20:08:44:262 | [INFO] |  |  |  |  |  |  | 6560 | Going to download the file at C:\Users\Peter\AppData\Local\Adobe\AAMUpdater\1.0\Data/webfeed.xml
    01/17/17 20:08:45:590 | [INFO] |  |  |  |  |  |  | 6560 | *******************End****************

    Further is it correct having repaired all the Microsoft Visual C++ Redistributable dated 18.01. (those which

    seem to be not downloaded yet with the numbers 11.0.6130.0 and 12.0.30501.0)

    As I have a box version is it possible to download the program from Photoshop elements (same license key?)

    Thank you for the help!

    Peter

    99jon
    99jonCorrect answer
    Legend
    January 18, 2017

    I can’t see any errors so the Microsoft repair may work.

    Yes you can use the Adobe download with your disk serial number.

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