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Question

Photoshop Elements 14 on iMac

Forum|Forum|4 years ago
October 7, 2021
10 replies
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Hello, Not sure if you can help me.

I purchased Photoshop Element 14 in Nov, 2015 for my PC laptop ASUS X550C (Intel Core i5, x64bit using Window 10 Home) BUT would prefer to use it on my iMac iMac Retina 5K, 27 inch instead. PSE 14 was a Multiplatform version when I bought it but I can’t find the original box.

I have downloaded PTE 20 and PTE 21 unto my iMac but it doesn’t recognise my Serial Number from my PC version. I am happy to use Version 14 if that works as that is what I payed for when I bought it from Costco. Obviously, I don't want a subscription or to pay for a new “Mac” version as the one I have is meant to be Multiplatform. Is there any way round this as Abode have been awful to deal with?

Much appreciated TMG

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Tommy TrootAuthor

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Thanks Dave

Greg_S.

Community Expert

Yes, that is a scam email!!! Any Adobe email will come from an @17309390 address. Please let us know the screen name of whoever sent you what was presumably a Private Message on this forum so that they can be banned.

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Tommy TrootAuthor

Participating Frequently

Thanks Again Greg

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Tommy TrootAuthor

Participating Frequently

Is this a scam email address for Adobe??

You can Directly send Email to our Adobe Customer Care Team Email Address:-
AdobeInc.Help@outlook.com and they will help you via Email.

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Test Screen Name

Legend

MacOS changes much more quickly that Windows, and Apple often block all old apps, forcing us to get up to date and spend more. It's all part of the Joy Of Mac !

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Tommy TrootAuthor

Participating Frequently

Thanks TSN, much appreciated. Bit of a shame about having to up date software when you shouldn't have to. Cheers

Greg_S.

Community Expert

Elements 14 will not install on Big Sur.

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Tommy TrootAuthor

Participating Frequently

Thanks Greg for your help. You have been much more helful than Adobe 🙂

Greg_S.

Community Expert

I know very little about Macs, but what OS are you running on your machine? Elements 14 will not run on Catalina or later. I don't know if different serial numbers are used for Mac and Windows version, but they are usuually found on the disc sleeve if you still have that.

It is possible that the problem is related to the number of activations you have initiated. Look at this discussion for help with that problem.

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Tommy TrootAuthor

Participating Frequently

Hi Greg, I am running macOS Big Sur, Version 11.5.2

Cheers

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