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SuzyRC
Participant
December 10, 2019
Answered

Photoshop Elements 14 on new computer

  • December 10, 2019
  • 4 replies
  • 1428 views

I just purchased a new desktop computer and need help downloading my purchased Photoshop Elements 14 on to it.

 

This topic has been closed for replies.
Correct answer Phinny

You can get some help with that right here.

4 replies

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
January 30, 2020
nekodac64344778, what help do you need? 
The only way you can reinstall Elements 14 is to use the original media that you purchased. If you purchased a box with a DVD, you need to use that to install. If you purchased an ESD (Electronic Software Download) version, you will have to use the downloaded installer file. If you purchased an ESD directly from Adobe, you should be able to download again from a link in your Adobe.com account profile.
If you have lost your installation discs, or did not purchase a download version direct from Adobe, you will not be given access to a download link by Adobe.
(This is a duplicate post because my other reply is illegible.)
nekodac64344778
nekodac64344778
Participant
January 29, 2020

That help link doesn't work for my Elements 14 even though it is a paid and registered product on my adobe account.

I get a message that says I can't even call them about it, because it's not a latest version "paid product" I guess meaning the "app" version where you rent instead of own it. I also started a text conversation with an Adobe "technician" and they disconnected to "redirect" me without explanation.

 

"More contact options

Call us
Phone support is available for customers with paid subscriptions or latest version products that are registered with Adobe.
We did not find a current paid product in your account."
Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
January 30, 2020
nekodac64344778, what help do you need? 
The only way you can reinstall Elements 14 is to use the original media that you purchased. If you purchased a box with a DVD, you need to use that to install. If you purchased an ESD (Electronic Software Download) version, you will have to use the downloaded installer file. If you purchased an ESD directly from Adobe, you should be able to download again from a link in your Adobe.com account profile.
If you have lost your installation discs, or did not purchase a download version direct from Adobe, you will not be given access to a download link by Adobe.
B
brouns
Participant
January 16, 2020

Hallo

My Adobe Photoshop elements 3.0 (1057-serial number removed by Moderator ) not work on my new  windows pc.

What should I do?

[Personal information removed by Moderator]

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
January 16, 2020

I seriously doubt that Elements 3.0 will run on a Win 10 computer. That software is over 15 years old and was designed for an OS that was EOL (end of life) several years ago. I think your only option is to buy a new version. If you use the Organizer's catalog, there are some extra steps you will need to take to convert it to a new version of Elements. 

I may be wrong about Elements 3 0 not running on Win 10. 

Phinny
PhinnyCorrect answer
Legend
December 10, 2019

You can get some help with that right here.

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