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marilynr49291361
Participant
December 14, 2016
Question

Photoshop Elements 14 - printing problem

  • December 14, 2016
  • 3 replies
  • 1434 views

I have Elements 14 and have just installed the new Epson ET-2550 on my computer.  Our home is networked and my printer is recognized in the drop down box when I select print however this is the  message I receive "because the default printer could not be opened".  Can someone tell me what I need to do to fix this?

Thank you,

Marilyn

    This topic has been closed for replies.

    3 replies

    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    November 4, 2022

    @Mark Woodfin, thanks for reporting what worked for you to delete the preferences file in the Editor. 

     

    However, for others who come across this discussion, the far easier way to delete the preferences file in the Editor is to go to the Edit>Preferences>General dialog and click the Reset Preferences on next launch button:

     

     

    This will fix many issues with printers.

    rahulj78388123
    Adobe Employee
    rahulj78388123
    Adobe Employee
    December 15, 2016

    Hi Marilyn,

    Sorry for the inconvenience caused. With your comments, seems like certain print preferences got corrupted.

    Please try out the following solution for Windows:

    Windows - CTRL-SHIFT-ALT immediately after you double-click the Organizer/Editor button.

    This will resolve your issue. Your feedback is really appreciated.

    Thanks,

    Rahul

    M
    marilynr49291361Author
    Participant
    December 15, 2016

    I don’t need to double-click the Organizer/Editor button to launch to program one click is sufficient. When I click on the Photo Editor button and then follow your instructions the screen that appears is the Lock – Stitch User – Log Out – Task Manager. I also attempted to print from Elements but still receive the same error message. I have also uninstalled and re-installed the print driver and still no luck.

    Thanks,

    Marilyn

    rahulj78388123
    Adobe Employee
    rahulj78388123
    Adobe Employee
    December 15, 2016

    Hi Marilyn,

    Please try out the following solution for editor:

    1. Close the PSE14

    2. Rename "Adobe Photoshop Elements 14 Prefs.psp" file present at "C:\Users\{Current_User}\AppData\Roaming\Adobe\Photoshop Elements\14.0\Editor\ " to "Adobe Photoshop Elements 14 Prefs_1.psp".

    3. Launch the Application and It should work fine.

    Thanks,

    Rahul

    hatstead
    hatstead
    Inspiring
    December 14, 2016

    marilynr49291361 wrote:

    I have Elements 14 and have just installed the new Epson ET-2550 on my computer. Our home is networked and my printer is recognized in the drop down box when I select print however this is the message I receive "because the default printer could not be opened". Can someone tell me what I need to do to fix this?

    Thank you,

    Marilyn

    Windows or Mac?

    Does the printer work when you plug it into the computer, using PSEv14?

    Can you print from other applications via the network?

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