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bhooshanu1960
Participant
November 19, 2016
Answered

Photoshop elements 15 and Premier elements 15 do not launch in windows 10 (64bit)

  • November 19, 2016
  • 2 replies
  • 1060 views

I just bought Photoshop Elements 15 and Premier Elements 15 as a package.  I downloaded both of them and installed them with no issues.

When I try to launch Photoshop [Premier] Elements, I get an error message saying "Adobe Photoshop [Premier] Elements 15 has stopped working".  I have windows 10 (64bit) installed.

Please help.  If this doesn't work in the next few days, I am going to return these products.

Thank you.

This topic has been closed for replies.
Correct answer Sandeep Singh

Hi Bhooshan,

Thanks for posting on the Adobe forums.

Please check the event viewer log using this link.

If you see Faulting module name: LavasoftTcpService64.dll in the error log.

Please use this link to resolve your issue.

Regards,

Sandeep

2 replies

joostl13058101
joostl13058101
Participant
January 11, 2021

I met the same problem as Bhooshan but on my Mac. My Mac has the newest iOS. I have to reinstall Photoshop Elements 15 but the Installer refuses because I need a 64-bits Installer. Can you help me with the 64-bits version of the Installer?

Regards,

 

Joost

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
November 19, 2016

Do not count on Windows to be fully up to date when it comes to device drivers

Go to the vendor site to be sure you have an updated driver for your graphic adapter

•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool

There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

B
bhooshanu1960Author
Participant
November 19, 2016

I already have PS elements 13 and Premier elements 10, and they work just fine.  Do PS and Premier 15 need something else that windows 10 does not have?  I am inclined to believe that  Adobe tested both on windows 10 before putting them out on the market, but who knows for sure?

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