Photoshop Elements 15 crashing

Forum|Forum|9 years ago
January 7, 2017
3 replies
1407 views

Hi

I have a MacBook Pro operating on OS version 10.5

Recently downloaded the Photoshop Elements 15 App and have been using it to edit photos. However it is crashing when trying to open and now I cannot get it to open at all. Have tried reinstalling app a couple of times, restarting computer, nothing seems to work

Help!

This topic has been closed for replies.

A

Anonymous

Photoshop Elements 2020 Organizer won't open anymore. MacBook Pro, catalina OS. Error 1. Editor 2020 appears to be fine. I have the Mac,EN serial number.

P

pk41339341Author

Participant

Thanks for feedback - I actually eventually deleted / uninstalled the app and got a refund from Apple then purchased Photoshop Elements directly from the Adobe website and it's been working fine.

A

andaleebfatima1

Community Manager

Hi Pamela,

Can you please try resetting Editor preferences by launching Editor keeping Cmd+Shift+Alt keys pressed and hitting 'Yes' when prompted to delete preference settings file?

Thanks
Andaleeb

chazzy_tn

Participant

Have Windows 10 and PSE 15...likewise, PSE 15 crashes in Editor and have kept the Crtl+Shift+Alt pressed when launching Editor and hitting "Yes" when prompted to delete preference settings. Editor still crashes...what next?

A

andaleebfatima1

Community Manager

Hi Charles,

Please have a look at Error: Editor has stopped working in Adobe Photoshop Elements

Thanks

Andaleeb

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