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mikeh19924636
Participant
May 27, 2017
Answered

Photoshop Elements 15 Crashing on Windows 8.1 Startup

  • May 27, 2017
  • 1 reply
  • 697 views

Good morning, I just finished installing this program, and it won't launch.  The Event Log isn't terribly helpful, as it doesn't specify a faulting module:

Faulting application name: Adobe Photoshop Elements 15.0.exe, version: 15.0.0.0, time stamp: 0x57cd43a1

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000095

Fault offset: 0x000000348572bcd2

Faulting process id: 0x1f58

Faulting application start time: 0x01d2d705e8386403

Faulting application path: C:\Program Files\Adobe\Photoshop Elements 15\WelcomeScreen\Adobe Photoshop Elements 15.0.exe

Faulting module path: unknown

Report Id: 26740ca9-42f9-11e7-8455-7824af43dcf8

Faulting package full name:

Faulting package-relative application ID:

I happen to have VS2013 installed on my machine, so if I try to Debug it when it throws the Exception, I get:

Unhandled exception at 0x000000F61FCABCD2 in Adobe Photoshop Elements 15.0.exe: 0xC0000095: Integer overflow.

Which, in disassembly, looks like an integer division, most likely a division by zero?

000000F61FCABCD2  idiv        bh 

At any rate, I'd really like to get this resolved, as I have a backlog of edits I need to get started on, so I'd appreciate any help that can be rendered.

This topic has been closed for replies.
Correct answer Dhananjay Sati

I have, though I've never had the Web Companion program installed, and no faulting module is specified in the Event Log.  As of now, it's still not working, and I'd hate to have to return it


Hi mikeh,

Thanks for posting in Adobe forum.

I understand you are facing issue with the crash of Adobe Photoshop Elements 15.

You can also try the following steps

- Open CMD as "Administrator"

- Type this command  netsh winsock reset

- Hit Enter

- Restart your machine

- Open Elements & check

Hope this works for you.

Thanks

Regards

Dhananjay

1 reply

MichelBParis
Legend
May 27, 2017

Since the faulting module is the welcome screen, I would try to open the editor directly.

Programmes >> Adobe >> Photoshop Elements 15 >> PhotoshopElementsEditor.exe

mikeh19924636
Participant
May 27, 2017

Thank you for the quick response!

That got a little further, I at least got a splash screen before it crashed, and the integer overflow happened in a different place

Participating Frequently
May 29, 2017

Did you try out the instructions mentioned in the article Error: Editor has stopped working in Adobe Photoshop Elements

If not, please do so.

Let us know if issue persists.

Thanks,

Anwesha