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Participant
March 7, 2017
Question

Photoshop Elements 15 don't work in my Win10 System

  • March 7, 2017
  • 1 reply
  • 302 views


After the successful installation of Elements 15 when i launch  the program appears this problem "Windows has encountered an error ...." and the application don't start. The previous version of Photoshop Elements 14 that I have installed it works great. Please tell me useful information to solve the problem. Thank you in advance Giampaolo

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    1 reply

    John T Smith
    Community Expert
    Community Expert
    March 7, 2017

    Do not count on Windows to be fully up to date when it comes to device drivers

    Go to the vendor site to be sure you have an updated driver for your graphic adapter

    •nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

    •ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool

    There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

    2nd, Dual video problems - Do you have dual graphics adapters?

    Go to the Windows Control Panel and select Hardware and Sound and then select Device Manager... In Device manager you click the + sign to the left of Display Adapters... and see if 2 are listed

    IF YES, read below

    -http://forums.adobe.com/thread/1001579

    -link to why http://forums.adobe.com/message/4685328

    -Use BIOS http://forums.adobe.com/thread/1019004?tstart=0 to select a display adapter

    -http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-nvidia-optimus-technology/2

    Participant
    March 7, 2017

    Windows 10 pro 64-bit is update

    Nvidia GTX960 driver's are update.

    No dual video.

    Issue remains.

    Jeffrey_A_Wright
    Legend
    March 8, 2017

    Moving this discussion to the Photoshop Elements forum.