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C
CarolBari
Participant
November 15, 2016
Question

Photoshop Elements 15 Editor stopped working

  • November 15, 2016
  • 3 replies
  • 2838 views

Recently installed Elements 15 on a pc.  Was trying to edit a photo and got this message 3 times:

Photoshop Elements 15 Editor

Photoshop Elements Editor 15 has stopped working.

A problem caused the program to stop working correctly.

Windows will close the program and notify you if a solution is available.

Tried calling help line - referred to adobe.com/getsupport - not able to get ph no or answer.

Can anyone help?

    This topic has been closed for replies.

    3 replies

    R
    robin_forsey
    Participant
    February 3, 2021

    I've had similar problems. I purchased Adobe Photoshop Elements in December 2020, now its January 2021 and the Photo Editor in the software has stopped working. Been on Adobe site several times and downlaoded again, but still Photo Editor does not work. Adobe site of little use all they want to do is sell you stuff. Probably the best solution is to buy some other photo editing software off another company, which I've done. I will never buy anymore software off Adobe.  

    A
    Anwesha Dev Chaudhary
    Participating Frequently
    November 16, 2016

    Sorry for the inconvenience.

    Please try out the instructions mentioned in the article Error: Editor has stopped working in Adobe Photoshop Elements

    Let us know if you are still facing any issue.

    Thanks,

    Anwesha

    J
    juditha82833233
    Participating Frequently
    June 22, 2017

    I don't have Web Companion...I am getting frustrated.  I have a trial version, I like it, but I can't buy it if it keeps on quitting. 

    A
    Anwesha Dev Chaudhary
    Participating Frequently
    June 23, 2017

    Sorry for the inconvenience Judith.

    Can you please attach Event Viewer logs of elements crash here.
    We will then be able to guide you through the exact steps to resolve the issue.

    On how to get error logs through event viewer, please see Photoshop Elements Editor Help | How to Find Crash Logs on Windows​

    Thanks,

    Anwesha

    J
    jonz61
    Participant
    November 15, 2016

    I had same problem.  Went with an Adobe support chat session and resolved problem in about 5 minutes.

    C
    CarolBariAuthor
    Participant
    November 15, 2016

    how did you access the adobe support chat session??

    J
    jonz61
    Participant
    November 16, 2016

    Adobe.com>Support>Contact us>Start now>Adobe PSE>Downloading...>Still Need Help?>Contact us>Chat

    Best Regards, Jonathan Ide

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