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sueb95198822
sueb95198822
Participant
September 23, 2018
Question

Photoshop elements 15 - freezes on installation at 58%

  • September 23, 2018
  • 4 replies
  • 458 views

Hi, I am really cheesed off with this.  Not sure if it is my new PC running WIndows 10 or the software.  I bought the product on a disc about a year ago and successfully installed on my laptop and desktop.  I have just replaced my desktop so need to install on the new PC - however I cannot get past 58% on the installation.  Have tried disc, downloading trial online but each time the same and my whole PC freezes and can only be recovered by powering off - nothing else works!

Any suggestions please on what to do to resolve the issue and get the software installed?  I know I can only have two licences running at once, but I haven't ever got that far yet!|!

    This topic has been closed for replies.

    4 replies

    Dhananjay Sati
    Dhananjay Sati
    Participating Frequently
    September 25, 2018

    Hi sueb,

    Thanks for posting in Adobe Forums.

    It seems you are facing issue with the installation of Adobe Photoshop Elements.

    Can we try the following steps:

    - Open "Control Panel"

    - Open "Programs & Features"

    - Repair the following list of programs

    * Microsoft Visual C++ 2012 Redistributable (x64)

    * Microsoft Visual C++ 2012 Redistributable (x86)

    * Microsoft Visual C++ 2013 Redistributable (x64)

    * Microsoft Visual C++ 2013 Redistributable (x86)

    * Microsoft Visual C++ 2015 Redistributable (x64)

    * Microsoft Visual C++ 2015 Redistributable (x86)

    - Restart your machine & try to install Adobe Photoshop Elements again.

    Hope this helps.

    Thanks

    Regards

    Dhananjay

      VipinGupta
      Adobe Employee
      VipinGupta
      Adobe Employee
      September 24, 2018

      Could you please use the Adobe Log collector tool, to collect logs.

      The tool can be downloaded from Log Collector Tool.

      Once you download and run the log collector tool, it collect log files and zip them in a single folder on your desktop.

      The folder name would start with 'Adobe.....'

      Open this folder, search for 'Installer logs' folder, inside which you would be able to find a file 'install'.

      Open this file, and see if you could find any errors in there.

      Thanks,

      Vipin

      hatstead
      hatstead
      Inspiring
      September 23, 2018

      sueb95198822  wrote

      Any suggestions please on what to do to resolve the issue and get the software installed?  I know I can only have two licences running at once, but I haven't ever got that far yet!|!

      Did you deactivate the software on the old desktop prior to your attempt to install on the new machine?

      sueb95198822
      sueb95198822Author
      Participant
      September 23, 2018

      No, that’s a good point but I was trying to download a trial version then once it was successful I was going to deactivate on old machine and activate on new one. Amway, problem has been resolved through online support who connected to my PC and managed, with persistence, to complete the installation. Thanks anyway.

      A
      Anonymous
      September 23, 2018

      Moving to Photoshop Elements

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