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vh675
Participant
May 28, 2017
Question

Photoshop Elements 15 - how to redeem redemption code for S/N

  • May 28, 2017
  • 3 replies
  • 3708 views

I purchased Photoshop Elements 15 & premiere elements 15 at Best Buy. I have an Adobe ID and have the redemption code that came in the box with the install DVD. However, when I follow the directions to redeem the redemption code for a serial number that is required to continue the install of the software the url it sends me to is not valid. How do I redeem this redemption code for a serial number?

    This topic has been closed for replies.

    3 replies

    danielp98152721
    danielp98152721
    Participant
    December 23, 2018

    Dear Sir/Madam, It's me Daniel Pateña, so far I have not been successful in having a redemption code. Please advise me the soonest on how to get the proper code. Thank You !

    Dhananjay Sati
    Community Manager
    Dhananjay SatiCommunity Manager
    Community Manager
    May 29, 2017

    Hi vh,

    Thanks for posting in Adobe forum.

    I understand you are facing issue with redemption code.

    Kindly provide information asked in your DM.

    Thanks

    Regards

    Dhananjay

      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      May 28, 2017

      Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

      -and https://forums.adobe.com/thread/1572504

      V
      vh675Author
      Participant
      May 28, 2017

      This did not work. I have a boxed product - not a a CC product.

      The URL from the instructions in the product box and the URL in the info you mentioned sends you to www.adobe.com/go/getserial

      but when you try that page you get an error "sorry this page is unavailable"

      I did try to enter my redemption code using the adobe.com/redeem page you also mentioned above - but just get error that this code is not valid - I think that is because that link is for CC products not boxed products like I have.

      I am currently logged in just fine - so don't think it is an adobe ID issue - I think the page has either changed or is down.

      I still am unable to redeem my redemption code for a S/N.

        L
        lanab24
        Participant
        May 28, 2017

        Hello! I just purchased at BEST BUY as well and cannot enter my redemption code anywhere as well and I called Geek Squad and they told me to call Adobe. Big help...this is frustrating as Adobe not open till Tuesday probably.

        There is nowhere to get this on my computer.

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