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Participant
September 6, 2020
Question

Photoshop elements 15 install problems

  • September 6, 2020
  • 1 reply
  • 214 views

Hi! I have uninstalled my previous photoshop elements 15 and tried to install on my new pc but im getting error: "The serial number is already in use by the maximum allowed computers. You need to deactivate another computer to use this product. I need help in resetting my account and do a fresh install. Thank you! - [Personal information removed by moderator.]

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1 reply

Peru Bob
Community Expert
Community Expert
September 6, 2020

You will need to go to Adobe Customer Service for that:
https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...

Be sure to only ask to have your activations reset.