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R
racecar
Participant
November 15, 2016
Question

Photoshop Elements 15 kicks me off internet

  • November 15, 2016
  • 2 replies
  • 2272 views

I just purchased and installed Photoshop Elements 15. I've never owned any of these photo editors before. I am using Windows 10 on my home laptop on my home router's wi-fi. Since I've installed it 2 nights ago, whenever I am on the internet I am getting kicked off my connection. I have a feeling it is somehow related to PE because I was not having this problem before the installation. I've unistalled the program and will see if this makes a difference. Any ideas or suggestions why this would be happening and what to do about it?

This topic has been closed for replies.

2 replies

RaushanKumar
Adobe Employee
RaushanKumar
Adobe Employee
November 18, 2016

Hi Rebecca,

I would recommend that please recheck the internet connection first. If this doesn't fix your issue then could you please answer following questions.

1. Do you also observe this issue when Photoshop Elements is not running?

2. Are you seeing this issue in a particular scenario or a workflow?

3. Have you installed any other software parallel to the PSE15 which may affect the connectivity?

Thanks,

Raushan

R
racecarAuthor
Participant
November 18, 2016

Thanks for the reply

I don't really use many other programs other than the Internet (for web browsing and you tube).

I ended up uninstalling the program and have not had any problems since then which leads me to believe there's something wrong with either the program or how it was installed

RaushanKumar
Adobe Employee
RaushanKumar
Adobe Employee
November 21, 2016

Hi Rebecca,

I have sent a separate email to you. Please respond.

Thanks,

Raushan

mytaxsite
mytaxsite
Inspiring
November 15, 2016

What exactly do you mean by "kicks me off internet".  are you saying that your internet connection is cut off?  How do you know that?  Have you tried using some video sites to see if you can view something in a live environment?

Have you activated your product yet?  Activation is always required to continue using the application after 30 days.

R
racecarAuthor
Participant
November 15, 2016

To clarify - whether I am using PSE or not, i get a notification that I am not connected to the internet. When I see that I go into a browser and sure enough I have no internet connection. When my son was using my laptop (under his own user ID) for his own web browsing, the connection was constantly being lost.

I'm assuming I've activated the program. I've entered the serial number and installed program and followed whatever it asked me to do. I've been able to upload pictures and try to navigate around the program as best I can (since I'm a novice) but overall it seems very slow and then I get the notification that I've lost my internet connection.

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